Returns & Refunds

Returns & exchanges overview

We want you to love what you buy from El Caporal Western Wear. If an item is not right, you may return eligible products in accordance with this policy.

Customer service: hello@elcaporalww.com · (817) 555-0142

Return window and condition

• Most unused items may be returned within 30 days of delivery for a refund of the merchandise price paid (excluding original shipping, unless required by law or we shipped the wrong/defective item).
• Items must be in original condition with tags attached, unworn/unwashed (aside from gentle try-on), and in original packaging where applicable.
• Footwear should be tried on carpeted surfaces; return of boots/shoes showing outdoor wear may be declined.
• Proof of purchase (order number or receipt) is required.

Non-returnable items

For hygiene, safety, and product-integrity reasons, the following are generally non-returnable unless defective or not as described: final-sale / clearance items marked as such; intimate apparel; personalized or special-order goods; gift cards; and items returned after the return window without our written approval.

How to start a return

Email hello@elcaporalww.com with your order number, item(s), and reason for return. We will provide return instructions and, when applicable, a return authorization. Unauthorized returns sent without following our process may be refused or delayed.

Return shipping costs are the customer’s responsibility unless we sent the wrong item, the item is defective, or a promotion expressly includes free returns.

Refunds

Approved refunds are issued to the original payment method after we receive and inspect the return. Processing typically completes within 5–10 business days after inspection; your bank or card issuer may take additional time to post the credit.

Shipping charges, duties, and convenience fees are non-refundable except where we are at fault or where mandatory law requires otherwise. If a promotional discount applied to the order, the refund reflects the amount actually paid for the returned item.

Exchanges

Exchanges for size or color depend on availability. In many cases the fastest path is to return the original item for a refund and place a new order for the desired item.

Defective or incorrect items

If you receive a defective or incorrect item, contact us promptly with photos and your order number. We will arrange a replacement, store credit, or refund at our discretion and cover reasonable return shipping for validated claims.

Chargebacks

Please contact us before initiating a payment dispute so we can resolve the issue. Fraudulent or abusive chargebacks may result in account restrictions and collection of amounts owed to the extent permitted by law.