Shipping Policy

Shipping overview

El Caporal Western Wear ships orders from our retail operations serving customers within the United States unless otherwise stated at checkout. Shipping options, estimated delivery windows, and fees are shown before you complete payment.

Questions: El Caporal Western Wear, 1840 Ranch Market Drive, Fort Worth, TX 76102; email hello@elcaporalww.com; phone (817) 555-0142.

Processing times

In-stock online orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays), unless an item is marked preorder, backorder, or made-to-order. Processing may take longer during peak seasons, promotions, or inventory verification.

We may cancel or delay an order if an item becomes unavailable, if pricing or inventory errors occur, or if we cannot verify payment or shipping details. If that happens, we will notify you and issue any required refund for amounts already charged.

Methods, rates, and delivery estimates

• Available carriers and service levels (for example, ground or expedited) are presented at checkout.
• Delivery estimates are provided by carriers and are not guaranteed delivery dates unless expressly stated.
• Shipping charges are calculated based on destination, package weight/dimensions, selected method, and any promotions in effect.
• Free-shipping thresholds or promotions, if offered, apply only as described in the offer terms and may exclude oversized, hazardous, or special-order items.

Order tracking

Once your order ships, we will send tracking information to the email address provided at checkout when carrier data is available. Tracking updates are controlled by the carrier and may take time to appear after label creation.

Addresses, risk of loss, and delivery issues

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or lost packages caused by incorrect address information, refusal of delivery, or failure to retrieve a package from a pickup location.

Title and risk of loss pass to you upon delivery to the carrier, except where mandatory consumer laws provide otherwise. If a package shows as delivered but you did not receive it, contact the carrier first, then contact us with your order number so we can help investigate.

PO Boxes, APO/FPO, and restrictions

Some carriers or product types cannot ship to PO Boxes, APO/FPO/DPO addresses, freight-forwarders, or certain remote locations. If your address is ineligible for the selected method, we may contact you to arrange an alternative or cancel and refund the order.

We do not currently offer international shipping unless explicitly enabled at checkout. Duties, taxes, and import requirements for any approved cross-border shipment are the customer’s responsibility unless stated otherwise.

Damaged packages

If your order arrives damaged, keep all packaging and contact us within 7 days of delivery with photos of the outer packaging, inner packing, and damaged items. We will coordinate a replacement, store credit, or refund as appropriate after review and, where needed, a carrier claim.